FAQ
Frequently Asked Questions
Section 1 (The Most Important Stuff)
What is the refund policy?
What are the shipping options?
What are the international taxes, duties, etc., that I have to pay?
When will I receive my order?
What do I do if I never received my order?
What do I do if I receive a defective order?
How do I make changes to an order I’ve already placed?
Where are you located?
How is the product made? Where do the materials come from?
How do I make sure I order the correct size?
How do I contact your company if my question isn’t answered here?
Section 2
What makes Greek jewelry unique?
How do I brew Greek coffee using a briki?
How do I serve Tou Koutaliou the traditional Greek way?
What are the benefits of using Greek olive oil in cooking?
How do I decorate my home in a Mediterranean Greek style?
How do I care for my Greek textiles and linens?
What are the most popular Greek gifts for special occasions?
How can I pair Greek wine glasses with different wines?
What is the history behind Greek evil eye jewelry?
How do I clean and maintain my Greek silver jewelry?
Are Greek myth-inspired gifts popular for home decor?
How do I store and preserve Greek herbs and teas?
What are the cultural meanings of different Greek patterns?
Section 1 (The Most Important Stuff)
What is the refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. There is a $6.99 flat rate return shipping fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can either:
1) Contact us via our contact form and we will support you through the return process, or
2) Start a return / refund by logging into your account.
What are the shipping options?
ORDER PROCESSING:
Please allow 3 to 5 business days to process your order. Expect an email within 5 business days to let you know your order is on the way!
FLAT RATE SHIPPING:
Orders are generally shipped within 3 to 5 business days using USPS, UPS, or FedEx. A flat rate shipping fee of $6.99 applies to orders that weigh less than 5 lbs. We do not ship outside of the United States.
DOMESTIC SHIPPING RATES AND ESTIMATES:
| Shipping Method | Cost |
| Economy: 5 to 8 business days • Orders 0 oz-80 oz | $6.99 |
| Economy: 5 to 8 business days • Orders 81 oz-192 oz | $18.99 |
| Standard: 3 to 4 business days • Orders 0 oz-80 oz | $18.99 |
| Standard: 3 to 4 business days • Orders 81 oz-192 oz | $32.99 |
| Express: 1 to 2 business days • Orders 0 oz-80 oz | $116.99 |
| Express: 1 to 2 business days • Orders 81 oz-192 oz | $248.99 |
What are the international taxes, duties, etc., that I have to pay?
We do not currently ship to countries outside of the United States.
When will I receive my order?
When you receive your order will depend upon the Shipping Method you select (see table above). We typically process your order within 3-5 days, but most orders are shipped within 24-36 hours of the order being received.
What do I do if I never received my order?
When your order is shipped, you should receive an email with a tracking link and number so you can track your order until you receive it. If for some reason you don't receive an email, and/or you don't receive your order, please contact us or call/text us at 234-815-9809.
What do I do if I receive a defective order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. There is a $6.99 flat rate return shipping fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can either:
1) Contact us via our contact form and we will support you through the return process, or
2) Start a return / refund by logging into your account.
How do I make changes to an order I’ve already placed?
You can make changes to your order until we have shipped your order. We typically process your order within 24-36 hours of receiving your order. To make a change to your order, please contact us or call/text us at 234-815-9809 to let us know you want to make a change to your order, and what the change is.
Where are you located?
We have a physical location in Hudson, OH where your order is processed and fulfilled. However, our address for communications is:
Hellenic Sun Gifts
500 Westover Dr.
Suite 34141
Sanford, NC 27330
234-815-9809
How is the product made? Where do the materials come from?
Our products are made from a variety of countries and sources. While most of our pantry essentials food is sourced directly from Greece, some of it is packaged and sold in the US. While most of our products are from Greece, some of our products are made in the US, some of our products are made in Turkey, and some of our products are made in South Korea or China. However, our products go through a stringent selection process based on whether or not the product captures the essence of Greece and Mediterranean living. Please note that many of the items in Greek tourist gift shops are also produced in China and countries other than Greece, and please read our About Us section to learn more about the owners and their mission.
How do I make sure I order the correct size?
We do our best to provide the most comprehensive information about our products. If you are unsure about how a T-Shirt or garment will fit you, please do not hesitate to contact us and we can email you or call you to give you more information about the product you are inquiring about. Additionally, if you place an order for the item and it still does not fit as you expected or like, you have 30 days after receiving the item to request a return.
How do I contact your company if my question isn’t answered here?
You can use our contact form at Contact Us
or you can write us at:
Hellenic Sun Gifts
500 Westover Dr.
Suite 34141
Sanford, NC 27330
or you can text or call us at:
234-815-9809
Section 2 (Questions relating to HellenicSunGifts.com specifically)
What makes Greek jewelry unique?
Greek jewelry is known for its intricate designs, rich symbolism, and use of high-quality materials like gold, silver, and gemstones. Many pieces are inspired by ancient Greek motifs, mythology, and historical artifacts.
How do I brew Greek coffee using a briki?
To make Greek coffee, use finely ground Greek coffee, cold water, and sugar (optional). Add the ingredients to a briki (traditional pot), stir, and heat slowly over low heat. As it foams, remove it from heat and pour into a small cup without stirring. See our Greek Coffee Collection for authentic brikis and coffee blends!
How do I serve Tou Koutaliou the traditional Greek way?
Tou Koutaliou, or Greek spoon sweets, are traditionally served on a small spoon with a glass of cold water. They are also used as toppings for yogurt, ice cream, or even paired with cheese.
What are the benefits of using Greek olive oil in cooking?
Greek olive oil is packed with antioxidants and healthy fats, making it great for heart health. It enhances the flavor of salads, roasted vegetables, and meats, and can be used for frying, baking, and even skincare.
How do I decorate my home in a Mediterranean Greek style?
Incorporate white and blue tones, rustic wooden furniture, natural stone, ceramic pottery, and textiles with Greek key patterns. Add olive trees, sea-inspired décor, and soft lighting to capture the essence of the Mediterranean. See our Home and Hearth Collection for wonderful, giftable items to bring the beauty of Greece home!
How do I care for my Greek textiles and linens?
Wash Greek cotton and linen in cold water with mild detergent, and avoid bleach. Air-drying is recommended to maintain the fabric's softness and durability. Store in a cool, dry place to prevent damage.
What are the most popular Greek gifts for special occasions?
Popular Greek gifts include evil eye jewelry, olive oil products, Greek coffee sets, hand-painted ceramics, woven textiles, and mythology-inspired home décor. See our Curated Gift Box Collection for an assembly of authentic Greek pantry essentials like koulourakia, honey and olive oil paired with elegant extras for a memorable touch. Perfect for birthdays, name days, anniversaries, expressions of appreciation, Christmas, and other special occasions!
How can I pair Greek wine glasses with different wines?
Use smaller glasses for white wines to preserve aromas and larger glasses for red wines to allow aeration. Stemless glasses work well for casual settings, and etched glasses with Greek designs add elegance to any occasion.
What is the history behind Greek evil eye jewelry?
The evil eye, or 'mati,' is a protective symbol believed to ward off negative energy. It has been used in Greek culture for centuries and is commonly worn as a charm or amulet in jewelry.
How do I clean and maintain my Greek silver jewelry?
Polish silver jewelry with a soft cloth and a mild cleaning solution. Store in an anti-tarnish pouch to prevent oxidation, and avoid exposure to chemicals like perfumes or lotions.
Are Greek myth-inspired gifts popular for home decor?
Yes! Greek mythology-inspired gifts, such as statues of gods and goddesses, amphora-style vases, and mythological artwork, add a timeless and classical touch to home décor.
How do I store and preserve Greek herbs and teas?
Keep Greek herbs and teas in airtight containers away from light and heat to preserve their flavors and medicinal properties. Dried herbs should be used within a year for maximum potency.
What are the cultural meanings of different Greek patterns?
Greek patterns, such as the meander (Greek key), symbolize infinity and unity, while laurel wreaths represent victory and achievement. Many patterns have roots in ancient Greek art and architecture.